Delivery Policy
Products will be shipped within 10 days of order payment. If product is back-ordered by more than 10 days, we will contact you by email to provide an estimated delivery date and the option to cancel your order for a full refund.
Return Policy
Any and all returns must be initiated by emailing us at service@electro-glo.com. When sending email, please include PO# in the subject line, and state the reason for the return in body of the email. A return shipping label will be provided to customer by email. Once product has been received by Electro-Glo in satisfactory condition, refund will be initiated. All refunds will be issued less 35% fee to cover restocking and shipping costs.
Fulfillment by Electro-Glo
All Electropolishing chemicals are manufactured and supplied by Electro-Glo Distribution Ltd.
Upon purchase, you will receive a confirmation email with information about your order and order reference. We aim to ship all orders within 1-3 business days, and if we require any additional information to ensure a successful delivery we will contact you directly using the information provided as part of completing your order.
Sometimes larger orders and items may take longer to arrive. Pallets and large quantities of electropolishing products may take longer to arrive. In the event of a delay to your order being shipped, we will contact you to confirm a new delivery date and delivery address. All customers of Electro-Glo Distribution Ltd are able to contact the Electro-Glo office directly to confirm the status of your order with a valid order reference number and delivery address.
Contact information:
Electro-Glo Distribution, Inc., PO Box 596, Princeton, IL 61356
service@electro-glo.com
815.224.4030
Fulfillment by Masters Company Inc.
All laboratory equipment, test kits, and water testing reagents are supplied and distributed by Masters Company Inc (MCI).
Upon purchase, you will receive a confirmation email with information about your order and order reference. This information will also be shared with MCI to begin the fulfillment process. If you have any questions about your order, or need to make an inquiry with MCI directly, the customer support team is available to assist you directly. Electro-Glo does not stock or distribute MCI products and instead acts as a channel partner for MCI who handle the fulfilment of your order directly.
Contact information
Masters Company Inc., 890 Lively Boulevard, Wood Dale, IL 30191
customerservice@masterscoinc.com
630.238.9292
About Masters Company Inc.
Masters Company Inc (MCI) is a specialist water treatment solution provider, founded in 1961 with pioneering products to improve the quality of routine water testing.
Masters is an active member of a number of technical organizations. The Association of Water Technologies, the Cooling Technology Institute, the National Association of Corrosion Engineers, and the American Society of Heating Refrigeration Air-Conditioning Engineers are among just some of the technical organizations MCI participates in. Several MCI associates are active and ongoing committee contributors in these organizations.